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Mediation Services

Mediation Services

Institute of Mediators building Founded in February 2014, the Institute of Mediators functions as a non-profit entity based in Hong Kong. Our mission is centered around delivering diverse mediation services, comprehensive training programs, and advocating for mediation as a viable alternative for dispute resolution. Since September 2015, we have been conducting training sessions in the region of Macau. Within the Hong Kong region, we actively raise awareness about mediation through informative seminars aimed at the general public.

In June 2021, we embarked on a significant venture by establishing our very first cross-border branch in the city of Macau. Our primary objective in this endeavor is to extend our range of professional services to the Macau community. This strategic move underscores our commitment to providing expert and tailored solutions to meet the diverse needs of our clients in the region. With our presence in Macau, we are well-positioned to bridge gaps and facilitate access to our specialised mediation services, further strengthening our dedication to serving the local community and fostering collaborative relationships in this dynamic region.

Our core offerings encompass a range of essential services, notably mediation, consultancy, as well as case management and educational initiatives.

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What is Mediation?


In essence, mediation entails a gathering overseen by an impartial third party known as a mediator. The mediator's role involves facilitating open communication among disputing parties, with the aim of achieving a harmonious resolution. This process, inherently flexible and voluntary, offers the advantage of conserving both time and financial resources, all while maintaining strict confidentiality. Notably, its paramount benefit lies in preserving relationships.

Should mediation culminate in a mutually agreeable settlement, the terms thereof are documented in a mediation agreement. The legal system safeguards the enforceability of this agreement, rendering it highly effective within the jurisdiction where it is established.


About Us


Vision: Our vision is to champion and spread mediation education throughout the Guangdong-Hong Kong-Macao Greater Bay Area, grounded in an unwavering commitment to nurturing peaceful resolutions.


Values: Our core values are rooted in providing meticulous client care, gaining a deep understanding of our clients' needs, and demonstrating steadfast dedication to safeguarding their interests.


Mission: Our mission revolves around proactively resolving disputes, sparing clients from the burdensome path of legal proceedings. We are wholeheartedly devoted to preserving both time and financial resources for our valued clients.


Distinctive Edge: Anchored in the diversity of our membership spanning sectors and regions, we possess an unparalleled ability to provide an extensive array of dispute resolution services. This equips us to effectively cater to the unique needs of our clients, and further reinforces our commitment to advancing mediation throughout the Guangdong-Hong Kong-Macao Greater Bay Area.



promote mediation
To promote mediation and alternative dispute resolutions (ADR) as a means for resolving disputes in all kinds of suitable areas for the general public especially where the parties in dispute cannot afford the high costs of legal proceedings.
mediator training course and seminar
To organise and provide training courses, workshops and seminars for people from all walks of life, in particular accredited mediators, in Hong Kong and the Mainland China and all other places in the world who wish to attain or enhance the skill of mediation.
mediation service
To consider, study and make recommendations to the government and other appropriate authorities, in respect of all matters connected with mediation or alternative dispute resolutions in Hong Kong and the Mainland China and all other places in the world.
development of mediation
To promote the public's awareness and understanding of the new development of mediation and alternative dispute resolutions in Hong Kong and other parts of the world.
Mediator Responsibility
To co-operate, liaise with, support and exchange ideas with local or international institutions, organisations, professional bodies, government organs and municipalities with similar objects to foster co-operation and exchange of information.
News & Events
  The Macao Daily r...
The Professional Mediators Certification Course was succe...
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  Symphony within t...
Controversy is omnipresent, not confined to the cautionar...
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Contact Us
Institute of Mediators
Rm 3208, 32/F, Central Plaza,
18 Harbour Road, Wan Chai, Hong Kong.
Institute of Mediators (852) 5932 6494
(86) 184 2063 7200
Institute of Mediators [email protected]
(852) 5932 6494
Institute of Mediators (853) 6881 5950
Institute of Mediators [email protected]
(853) 6881 5950


The Leaders
Hong Kong
Mr. CHAN Shui Hung

Mr. Chan serves as the inaugural President of the Institute of Mediators and has maintained involvement in legal endeavors, primarily focusing on civil litigation and arbitration, since 1998. Prior to this, he held the role of a law enforcement officer. Mr. Chan possesses a diverse array of legal qualifications, including an LL.B (Hons), an LL.M in Chinese and Comparative Law, and a Postgraduate Diploma in Legal Practice.

Beyond his capacity as a mediator in Hong Kong, Mr. Chan also holds the position of mediator at the International Commercial Mediation Center for Belt and Road Initiative.

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Institute of Mediators
Dr. Gary CHIO

Dr. Chio graduated from Tsinghua University in Beijing with a Master's Degree in Computer Science and Technology. He also holds a Doctorate Degree in Business Administration from the Macau University of Science and Technology, with a focus on big data technology applications and corporate governance. With over 18 years of experience in information technology, information security, quality management, project management, and corporate governance, Dr. Chio brings a wealth of expertise to his role.

In addition to his qualifications as a mediator in Mainland, Hong Kong, and Macau, Dr. Chio serves as a guest lecturer at the Macau Institute of Tourism Studies. He is also an instructor at the Jiangmen Junior Academy of Science.

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